I'm Charlotte, The Ops Woman. I help founders and growing teams build AI-powered systems, automated workflows, and lean infrastructure so you can scale fast without the chaos.
The Ops Woman
"AI won't replace your operations. But an ops person who knows how to use AI will replace the ones who don't."
I've always been the person who gets things done. The one who spots the gap in the process, builds the system nobody realised they needed, and finds the smarter, faster way to do it, often before anyone else has even Googled it.
I work at the intersection of operations and technology. I use AI tools, automation platforms, and no-code solutions to build leaner, faster, more resilient businesses. That means your team spends time on high-value work, not repetitive tasks.
After years working across fast-moving startups and scaling businesses, I launched The Ops Woman to bring this exact combination of sharp ops thinking and cutting-edge tech to founders who want to grow without growing pains.
Tools & platforms I work with
Every engagement is tailored to where you are and where you want to be.
I audit your current workflows and identify exactly where AI can save your team hours every week, then I build and implement it. From ChatGPT to Claude, Make to Zapier, I turn AI into a practical business asset, not just a buzzword.
Build scalable, automated systems from the ground up, or overhaul the ones that aren't working. I design SOPs and workflows with automation baked in from day one, so repetitive tasks disappear and your team's energy goes where it counts.
Keep complex projects moving using modern PM tools and AI-assisted tracking. I manage timelines, stakeholders, and deliverables with dashboards and automations that give everyone real-time visibility, without the endless status meetings.
Most teams are overpaying for tools they barely use and missing the ones that would transform their output. I audit your entire tech stack, cut the dead weight, and set up a lean, integrated toolset with AI at the core.
Turn scattered data into clear, actionable insights. I build custom dashboards and AI-assisted reporting systems so you always know what's working, what isn't, and where to focus next, without drowning in spreadsheets.
Senior ops leadership without the full-time price tag. I embed into your business as a fractional COO, bringing an AI-augmented approach to strategy, process improvement, and team performance so you scale with intention.
"Charlotte helped us to automate some of our sales processes in HubSpot. She was thorough in understanding our requirements, patient when we changed our minds and diligent in the implementation details. A pleasure to work with and always willing to go the extra mile to make sure her clients were happy."
"Charlotte is a superstar! I have worked with her for over a year to help revamp our sales ops and CRM. She helped us transition from Trello to PipeDrive, made sure it was a smooth implementation, and automated much of our sales process. Would highly recommend working with her!"
"Charlotte excelled! She delivers on time, has outstanding technical and operational knowledge, and hit the ground running. What I valued hugely was her confidence and guidance in what could be done — and what can't. I highly recommend Charlotte for any operational or CRM-focused project and would hire her again in a heartbeat."
Whether you have a clear brief or just a vague feeling that something needs to change, I'd love to chat. Fill in the form or reach out directly through any of the channels below.